But, alas, not everyone can be fantastic. Along the way we've encountered a few examples of less than phenomenal customer service. I will now relay the stories of these meetings in a tone of condescension and mockery. Enjoy! As expected, all names have been changed to protect the guileless.
Wedding Reception Location Lady at Big Mansion
When someone contacts you and declares "We've decided on you, when can we meet?" it's usually best to jump up and make it happen. Answering with "I still have more questions." (and more questions, and more questions and more questions) and then finally scheduling a meeting only to cancel it multiple times is not advised behavior. Also not advised, waiting weeks to call someone back and giving bad explanations like "I'm so busy around tax time," or "I just plain forgot." (which made me appreciate the decency of a good excuse.)
Quick tip for the gentlemen readers, the above paragraph is also good advice re: courtin' the ladies.
Certain Local Wedding Dress Retail Chain
This story I relay through Erica who scheduled an appointment for a dress fitting at a certain local wedding dress retail chain and arrived on time only to have to wait, and wait, and wait. But perhaps she misunderstood the nature of wedding dress appointments. Maybe they're more like doctor's appointments than she realized. Still if that's the case, the least they could do is provide you with a month old issue of Healthy Living to peruse while you wait. Instead (after about 45 minutes of waiting) Erica's mother decided to fill her time by looking through dresses on her own, resulting in a rude salesperson chirping "Are you being helped?" Her response, "We're supposed to be!" Turns out all the salespeople were busy helping customers who were buying more expensive dresses.
Politeness: FAbility to keep Erica's mom happy: F-
Tuxedo Rental Lady
Voice's ability to reach pitches audible only to dogs: A+
This DJ was probably my favorite bad vendor. He started our meeting by forgetting our meeting, then telling us that he'd forgotten our meeting, then chewing the remaining scraps of his dinner throughout our meeting, stopping briefly to spit a little on his shirt. He attempted to impress us by referring to weddings he'd worked by the names of the couples. "Oh yeah, we did that for Frank and Sandra's wedding," he'd say as he showed us a photo. He did this over and over and over. Was he just good at remembering names? Possibly, but he kept forgetting ours. We did appreciate him cluing us into his reception routine by cracking every bad joke he knew during our meeting. Example: "So then we'll select a song to play during your cake smashing... I mean cutting ceremony, yuk yuk, hardy-har-har, eh? eh?"
Joke Quality: Jeff Foxworthy